Terms of service

INTRODUCTION

General Information

The services outlined in these Terms of Service are provided by HLP Sourcing Solutions. The website www.hlpsourcingsolutions.com is owned and operated by HLP Sourcing Solutions.

TERMS AND CONDITIONS

1. Compliance with Applicable Law

HLP Sourcing Solutions operates in strict accordance with all applicable consumer protection laws and regulations in the regions where we provide services.

2. Fair Contract Terms

Our terms are designed to ensure fairness and transparency in all dealings. If you believe any term outlined here is unreasonable or unclear, please contact us to discuss potential modifications.

3. Consumer Guarantees

At HLP Sourcing Solutions, we are dedicated to supporting our customers throughout the sourcing process by offering expert guidance, recommendations, and insights into compliance and quality. While we strive to provide a seamless and informed experience, as a sourcing facilitator, the final responsibility for the compliance, suitability, and performance of the products lies with you, the customer or reseller.

·       For Sourcing Services:

    • We guarantee diligent effort and professionalism in identifying, vetting, and recommending suppliers that align with your requirements.

    • While we provide guidance on compliance, certifications, and product quality, we do not make final decisions or assume responsibility for compliance, suitability, or market performance of the products.

·       For Products:

    • The products sourced are based on your specifications and preferences. It is your responsibility to evaluate final samples, confirm compliance with relevant regulations, and ensure the goods meet your market's standards.

    • We strongly recommend collaborating with testing, certification, or regulatory bodies to validate product compliance before reselling or distributing goods.

We serve as your trusted partner, offering expertise, insights, and recommendations to reduce risks and facilitate a smooth sourcing process. However, by using our services, you acknowledge and agree that HLP Sourcing Solutions does not guarantee the performance, compliance, or marketability of the final goods.

4. Accuracy of Information

We strive to provide accurate, clear, and non-misleading information about our goods and services. If you encounter any inaccuracies or misleading representations, please notify us immediately so we can address the issue promptly.

5. Warranties Against Defects

HLP Sourcing Solutions does not manufacture or directly supply products. Instead, we facilitate sourcing based on your specifications and assist with supplier coordination. Warranties related to product defects are addressed on a case-by-case basis and are contingent upon:

  • A detailed investigation of the reported defect or issue.

  • Proof of the defect, such as photographic or video evidence, along with a comparison to the approved sample.

  • Coordination with the supplier in China to determine the root cause and negotiate an appropriate resolution.

Possible outcomes may include repairs, replacement, or partial compensation, depending on the supplier’s policy and the findings of the investigation. HLP Sourcing Solutions acts as a mediator in these matters but does not provide independent warranties for products.

For services provided directly by HLP Sourcing Solutions, we will address any verified issues promptly and in good faith to ensure customer satisfaction.

6. Returns and Refunds

Refunds and returns are handled on a case-by-case basis, subject to a thorough review of the circumstances and supporting evidence.

  • For Products:

    • Customers must provide clear proof of any defect, such as photos, videos, or documentation, and demonstrate how the product deviates from the approved sample or agreed specifications.

    • HLP Sourcing Solutions will liaise with the supplier to resolve the issue. Potential resolutions, such as a replacement, repair, or partial refund, depend on the supplier’s terms and the findings of the investigation.

  • For Services:

    • Refunds or credits for services provided by HLP Sourcing Solutions will be considered if there is clear evidence of an error or failure on our part.

Customers acknowledge that HLP Sourcing Solutions serves as a facilitator and mediator in sourcing transactions. Final outcomes for returns or refunds are subject to supplier policies and the results of our investigation.

7. Clear Definitions

To ensure clarity, the following terms are defined:

  • Goods: Products sourced through HLP Sourcing Solutions based on customer requirements.

  • Services: Professional sourcing, supplier verification, and logistics support provided by HLP Sourcing Solutions.

  • Customer: Any individual or entity purchasing services from HLP Sourcing Solutions.

  • Agreement: These Terms and Conditions, including any supplementary policies or terms referenced.

  • Order: A request submitted by the Customer for sourcing services or product procurement.

  • Delivery: The coordination of product shipment from the supplier to the Customer as facilitated by HLP Sourcing Solutions.

  • Warranty: Commitments regarding the quality or performance of services provided directly by HLP Sourcing Solutions.

  • Website: Our official platform at www.hlpsourcingsolutions.com.

 

Service Provisions

1. Service Description

HLP Sourcing Solutions specializes in facilitating the sourcing of high-quality products and providing comprehensive supply chain management services tailored to your business requirements. Our role includes supplier identification, verification, product sampling coordination, and logistics support, ensuring a seamless sourcing experience.

2. Customer Support

Our dedicated support team is here to assist you with inquiries or concerns. You can reach us via email at support@hlpsourcingsolutions.com or through our website’s contact form during regular business hours. We are committed to responding promptly and providing clear guidance to address your needs.

3. Service Limitations

While we strive to deliver exceptional service, there are inherent limitations related to technical, logistical, or regulatory factors, as well as the actions or policies of third-party suppliers. These limitations include, but are not limited to:

  • Delays caused by suppliers, manufacturers, or external logistics providers.

  • Compliance or regulatory requirements specific to your market.

  • Supplier policies regarding returns, refunds, or quality issues.

Any limitations or constraints identified during the process will be communicated to you promptly. HLP Sourcing Solutions is committed to working with you to find the best possible resolution within our scope of services.

4. Customization and Special Requests

We understand that every business has unique needs. HLP Sourcing Solutions provides tailored solutions, including product customization, private labeling, and packaging design coordination. Please contact us to discuss your specific requirements, and we will work with our supplier network to deliver options that align with your vision.

While we facilitate customization, final decisions regarding design, compliance, and approval rest with the customer. We strongly recommend reviewing and approving all samples and specifications before proceeding with production.

PAYMENT TERMS

1. Accepted Payment Methods

We accept payments via bank transfers.

2. Payment Deadlines

Payments must be made in full before services are rendered or goods are shipped unless otherwise agreed in writing.

3. Late Payments

Late payments may incur additional charges as outlined in your agreement.

DELIVERY AND RISK

1. Delivery Terms

We aim to deliver goods and services as per agreed timelines. Delays caused by factors outside our control will be communicated promptly.

2. Acceptance of Goods and Services

Goods or services are considered accepted upon delivery unless otherwise disputed within a reasonable timeframe.

RETURNS AND REFUNDS

Refunds and returns are handled on a case-by-case basis, subject to a thorough review of the circumstances and supporting evidence.

  • For Products:

    • Customers must provide clear proof of any defect, such as photos, videos, or documentation, and demonstrate how the product deviates from the approved sample or agreed specifications.

    • HLP Sourcing Solutions will liaise with the supplier to resolve the issue. Potential resolutions, such as a replacement, repair, or partial refund, depend on the supplier’s terms and the findings of the investigation.

  • For Services:

    • Refunds or credits for services provided by HLP Sourcing Solutions will be considered if there is clear evidence of an error or failure on our part.

Customers acknowledge that HLP Sourcing Solutions serves as a facilitator and mediator in sourcing transactions. Final outcomes for returns or refunds are subject to supplier policies and the results of our investigation.

LIMITATION OF LIABILITY

We are not liable for indirect, incidental, or consequential damages arising from the use of our goods or services. Our maximum liability is limited to the total amount paid for the disputed service or goods.

 

DISPUTE RESOLUTION

1. Good Faith Negotiations

Disputes will first be addressed through good faith negotiations. If unresolved, arbitration or other agreed dispute resolution methods will be pursued.

2. Governing Law

These terms are governed by the laws applicable in the jurisdiction of our registered office.

AMENDMENTS TO TERMS

We reserve the right to update these Terms of Service. Significant changes will be communicated to you, and continued use of our services constitutes acceptance of the updated terms.

For any questions or clarifications, contact us at support@hlpsourcingsolutions.com